Maintenance and support services

You will be allocated a dedicated account manager (a human, not a chatbot) to help you get the most out of your AR digital tour subscription. This includes a six-monthly review to check in and ensure you are happy with everything.

This is an online workspace that makes it easy to update and add new content to your AR digital tours.

Apple (iOS) and Google (Android) regularly update their operating systems, which can impact how apps work. To keep your apps running smoothly, we will automatically update them when third-party software updates occur.

We keep you data safe. This is how.

Our backend and frontend systems are on two separate servers in Paris: one in a Tier 3 data centre and the other in a Tier 2 data centre. Both servers have backup systems to keep them running if one fails, including RAID disks and power backups. Data is also backed up and replicated between the two servers. They are protected from DDoS and other attacks, with hardware monitoring to check system health. All connections are secure using encryption, either SSH or HTTPS.

In return for your subscription plan payments we grant you a license to use the AR Digital Tours Software Services we provide to create and publish your AR digital tours.